Surveillance CCTV FAQ

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  1. What to look out for when choosing CCTV Vendor?
  2. Which surveillance solution is suitable for me?
  3. How many types of surveillance systems are there in the market?
  4. What is a Digital Video Recorder (DVR)? How does it work?
  5. How much video can a DVR store? Do I have to change tape regularly?
  6. How can I monitor my home, office or shops remotely over the Internet?
  7. Can I use a Mac to monitor live video remotely?
  8. What kind of broadband subscription do I need to enable monitoring over Internet?
  9. How much investment do I need for a typical surveillance system?
  10. Is it worth investing a lot for my surveillance system?
  11. How much does it cost monthly for the surveillance systems from EurekaPlus?
  12. I do not like wiring. Can I have a wireless surveillance system instead?
  13. What kinds of cameras are available from EurekaPlus?
  14. My car has been vandalised recently. How can I catch the vandal in action?

What to look out for when choosing CCTV vendor?

Answer : Avoid those vendors with any of the following traits :

The CCTV market is very messy now with many hit & run "wannabe" wireman or technicians, who are advertising in the Internet selling cheap CCTV.

Always do a google search on the vendor's name for user comments on their services and products.  They may be cheap, but at the same time, they are also providing "cheap" or ZERO after sales service.

We have seen too many of such cases of people who have been duped, ending up having to spend extra to change to a reliable working system.

If you are looking for a reliable CCTV system that works and back up with good service, contact EurekaPlus today for a discussion on your CCTV surveillance needs.


Which surveillance solution is suitable for me?

Answer : There are many types of CCTV & surveillance solutions available in the market. Consumers have more choices now, though most users will probably be confused as to which to choose from.

Always ask yourself what do you hope to achieve with your CCTV system.  Is it to catch someone red-handed in the act?  If that is your purpose, then you should go for the spy camera solutions, either standalone type DIY (Do-it-yourself) spy camera products or the wired CCTV system with DVR and various types of spy cameras such like spy camera hidden inside a motion sensor, smoke detector spy camera, water sprinkler casing with a spy camera, a spy camera hidden inside a wall clock or wall picture.

If your purpose of getting a CCTV system is to warn or deter would-be intruders or potential culprits from committing an act (e.g. the maid abusing your child), then you should go for the wired type of CCTV system with suitable types of cameras (indoor or outdoor, IR or non-IR in order to see in the dark) wired to a DVR with sufficient hard disk space.

Based on your requirement, profile, and budget, EurekaPlus will give advise you professionally and recommend the most appropriate surveillance solution that will meet your needs. Call EurekaPlus today for a discussion on your CCTV surveillance needs.


How many types of surveillance systems are there in the market?

Answer : Broadly speaking, surveillance systems can be categorized as standalone type or networked type. For the standalone type of surveillance system, recording is done on a standalone DVR and playback is via a TV. For the networked type of surveillance system, our DVR has network capabilities that allow remote monitoring over the Internet on Windows PC, Apple Mac, your iPhone / iPad or Android phone.

For hassle free all-in-one CCTV without need for drilling & hacking walls, take a look at our MemoCam or Memoclock.


What is a Digital Video Recorder (DVR)? How does it work?

Answer : Think of the Digital Video Recorder (DVR) as a VCR that can display live video footages from multiple camera sources simultaneously and record them on a hard disk. Unlike VCR, there is no cassettes or tapes to change. You can search & review any recorded surveillance video based on date, time, camera, alarm events, etc. You can playback video from single or multiple cameras simultaneously. For our DVR, you can also playback the recording while the recording is still on-going.  You can also view the video live over the Internet on your PC or phone.


How much video can a DVR store? Do I have to change tape regularly?

Answer : The DVR uses the hard disk as the recording media. The length of recording for any DVR depends on many factors, including hard disk size, recording frame rates, recording picture size, number of cameras, picture quality and compression algorithms used. No changing of tape is necessary as DVR can be set to overwritting mode to overwrite older video in the hard disk when the hard disk is full.

Just let us know how long you need to store the recording before being overwritten, and we will size the DVR hard disk for you.


How can I monitor my home, office or shops remotely over the Internet?

Answer : With a broadband subscription and our surveillance solution, you can monitor live video over the Internet.

PS: note that if you happen to work in an office where there is strict firewall policy (eg. Financial Institutions, MNC), such viewing over Internet solution will not work for you because most of the port access will be blocked by your company firewall for security reasons.

*** Of course if you are the boss of the company or if you have control over this company firewall (normally controlled by your company IT dept), then you will be able to overcome this problem by instructing your IT folks to open up the required ports for viewing of your DVR over the Internet.

Alternative solution is to subscribe to 3G/ 4G data plan on your iPhone / iPad or Android phone so that you can view the cameras live from your phone.

Call us today to see how EurekaPlus surveillance solution enables live surveillance monitoring over the Internet.

If you cannot view the cameras over the Internet from your office due to the above reasons (and you do not want to subscribe to the mobile on broadband), then only solution for you is to go for after event viewing type of system, ie. view the recorded video only when you are at home.  You can either choose a wired CCTV system (with DVR) or the Memocam solutions from us.


Can I use a Mac to monitor live video remotely?

Answer : Most network-enabled surveillance works on Internet Explorer that supports ActiveX. As of this writing, Mac does not support ActiveX.

Fortunately, our DVR solution can enable Mac users to monitor live video remotely over the Internet. Call us today to find out more about our surveillance solution that can support Mac users.


What kind of broadband subscription do I need to enable monitoring over Internet?

Answer : All types of broadband subscription plan will work, though we will strongly recommend our clients to opt for unlimited access plan. As video streaming takes up a large bandwidth, it will make more economical sense to go for unlimited broadband plan.


How much investment do I need for a typical surveillance system?

Answer : The investment required depends entirely on the types of camera, DVR, and installation site. We offer systems ranging from entry level solutions suitable for home to high end solutions for high security & industrial applications. Call EurekaPlus today for a free CCTV surveillance consultation.

If you do not require live viewing over Internet, take a look at MemoCam, our wireless spycam.


Is it worth investing in my surveillance system?

Answer : The answer to this question will be :

Click here to see some news regarding maids as reported in newspaper.

Call EurekaPlus today for a free consultation for your CCTV surveillance needs.


How much does it cost monthly for the surveillance systems from EurekaPlus?

Answer : All our clients pay us a one-time only fees for providing a high quality surveillance system that meets their needs. All our surveillance system comes with 12 month warranty. There is no monthly charges involved.

After the initial 12 months, the client can choose our comprehensive maintenance package which will cover labour cost for the next 12 months if the system requires servicing (hardware replacement chargeable).


I do not like wiring. Can I have a wireless surveillance system instead?

Answer : For reliability and security, I will strong recommend the wired type of CCTV system.  This is especially so if you require viewing of the cameras over the Internet.

If you have false ceiling, our technicians are well-trained to do the cabling above the false ceiling to hide it, so that the installation is neat & clean.

If you are looking for something that is small that does not require wiring, portable & wireless, Memocam is your answer.  Click here to find out more about the Memocam products.

Call EurekaPlus today to find out more about our wireless surveillance system.


What kinds of cameras are available from EurekaPlus?

Answer : We offer all types of cameras, eg. outdoor IR weatherproof cameras, indoor dome cameras, Pan-Tilt Zoom, wireless spy cameras, etc. We have various premiere brands of cameras from the entry level type to the high end cameras from Japan & USA.

Call EurekaPlus today with your surveillance needs so that we can make an appropriate camera recommendation.


My car has been vandalised recently. How can I catch the vandal in action?

Answer : Sorry to hear that. Fortunately, EurekaPlus has just the right Anti-Car vandal surveillance solution for you to catch the vandal in action, even in low lighting conditions.

We provide both the miniature camera, mini-DVR unit and installation. No drilling in your car. Call EurekaPlus today to solve your car vandalism problem, or find out more about the Anti-Car vandal surveillance solution from EurekaPlus.



The copyright of this CCTV FAQ belongs to EurekaPlus Pte Ltd.  If you find this useful, please click on the social media buttons on the left to link back to this CCTV FAQ by Singapore CCTV Specialist EurekaPlus page.


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